Jacuzzi Suites in Sedona AZ
For the most part, everything was fine, if pretty average. After all I had seen and heard about their great customer service/conscierge service, I was bummed that, even though I had requested when booking early check-in, I was not able to. In fact, when I got there around noon, the "housekeeper" (only 1 for a pretty large property ?!?) was at lunch. I was told to check back, so I went to lunch (well over an hour and a half, including drive to/from). When I called back to check, the 'housekeeper' was not back from lunch yet. So much for customer service.
The property itself looked pretty nice, but they had some tacky signs along some water features- "Beware - Man-Eating Fish"; "Piranhas"; "Sharks", etc.; detracted from the otherwise pleasant property.
The location isn't the best either- it is quite a ways west from most of the restaurants/etc.- not huge, but there are plenty of lodging options closer to the action in similar price range.
Minor stuff, yes. Stay was fine- breakfast was decent- room was a bit dated, but good sized.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. My first thought is that a few of the suite types are of limited quantity and there is a turnover time between check-out, cleaning and check-in. Regardless though, I apologize you were not able to get into your room at the desired time. Our policy is always to accommodate the guest whenever possible even if they arrive at 8am. If the room (or alternative of same room type) is ready, we give you your keys right away. Please contact me directly in advance of your next visit to Sedona so that I can personally manage your reservation and arrival. Thank you again for your feedback and I hope to hear from you soon!
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