Jacuzzis, Hot tub repair // Jakuzzi - whirlpool bathtubs and hot tub spas

Refurbished Hot Tubs “ What

Jacuzzis, Hot tub repair

I would advise anyone who gets caught up by his friendly demeanor to ask for a quote before he slaps you with an invoice that you aren't ready for so you don't end up in the same position as me.

___

Steve initially provided good service on his first service call.

After I called him to diagnose my hot tub a second time a few months later, he mis-diagnosed a defective topside control and charged me $176 for the part plus his labor charge to diagnose the issue. Next he charged me another labor charge to install and then identified the part as defective. I let Steve know that the same TopSide control was listed for $100 but he refused to install any products that he doesn't order.

At this point I assumed he is adding profit to his cost on products that was a bit excessive.

I paid him $376 based on the invoice and he said he would deduct it from the new Circuit board that he ordered. I asked him how much this would cost and he said "i'm not sure but I already ordered it."

To my surprise the circuit board cost on his invoice was $375 and the same circuit boards cost $300 on Amazon. Steve again said that he only installs parts that he orders and he sent me an email that he will be refunding me $176 (a little less than half the cost of the invoice). I agreed.

After not receiving my refund after a couple of weeks, I left him several messages, texts, and emails. He finally responded that he will be deducting an additional -15% restocking fee, as well as UPS return fee (for the circuit board that I never received a quote on and was +$75 more than the same circuit board online).

Need for money? Cash Loans no Credit Check!


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