to get some sort of remedy now. First, (the owner's son) came over to our house and went over the details of what their company offers. Four people all heard the same information (my husband, daughter, son-in-law, and myself). He said newly resurfaced pools need a month of checking chemical balance and that was included. He said he saw a tiny and short hairline crack in one side of the Jacuzzi wall and that was an easy fix. He said if they ran into any major structural issues, they would let us know but most often small "settling" types of cracks can just be filled; minor. This was consistent with the other info we had rec'd from other competitors who had looked at our pool. He gave us a bid to do the tile as well since it was a bit outdated, but the bid was about 3, 500.00 and since we just had it all regrouted in the last 5 months or so, we decided not to change out the tile. He said they can just go up to the existing tile (or just underneath it?) and there is no necessity to replace the tile, but it would update the look. We liked the existing tile so kept it. Angie's list says they accept Visa and and then when it came time to pay the 1/2 down, they refused to accept any credit cards. At that point, we should have walked away. Because the gel coat had worn (previous owners of the house we just purchased did not control the chemicals very well), this job required the entire f.b. pool be taken all the way down. There would be a LOT of dust he said. They were supposed to begin the job in mid to late April, but I got a call in late Feb saying a job was cancelled and they wanted to start on our job right away. We had given them the 1, 000.00 down payment and now had to come up with half of the balance in cash with almost no notice. The crew that came out put up a tarp and held it in place over the pool with ropes tied to several of our back yard trees and our neighbor's trees. This was not explained to us at any point, but we did not appreciate this. By the time the heavy sandblasting tools came out and the pool demo was in full swing, the workers had tripped the circuit breakers 3 times and 2 times, my daughter and son-in-law came home from work to find all the lights out and the breaker would not re-set. Food was thawing out in the frig, clocks not working, etc... One time she actually rec'd a note saying "Sorry. We may have tripped a GFI in the house...in the kitchen". We took a picture of that note (just in case - things were not going well). When the work was completion, rec'd a text saying they were basically done, drying on Thursday and fill on Friday. When Friday came, no one had filled the pool or shared any information with anyone on what to do. spoke with on the phone to mention the tarp still being up, an extension cord was left in our electrical panel (a code violation), and weren't they coming out to fill the pool and do a walk-through and what about the service afterwards? Well, there was no service afterwards he now says, she has to fill the pool, and they would take the tarps down on Monday. When went outside to take a picture of the cord hanging out of our electrical panel, she noticed water leaking from below the tiles in both the Jacuzzi AND the pool (as the water was filling from a hose we placed in the Jacuzzi and spilling over into the pool and the pool was filling from the pipe spicket) What we saw, though, were several water drips, some dripping very fast, others more slowly, onto the top step of the pool. It appeared there was no seal at all between the tile and the fiberglass. We took a video of the water drips and sent it to them. They dispute they caused any damage at all and they take no responsibility - even though we had no leaks or drips prior to them beginning work. We know this because we had a salt system installed and our pool light repaired a couple of months after we purchased the home, just a few short months ago. We had the tiles re-grouted at the same time. Now the tile grout in the Jacuzzi is all chipped away on one side of the Jacuzzi (another potential reason for water leaking) and perfect on the top and on the other surfaces; clearly they damaged this one area of the Jacuzzi as well. One pool professional said they cut too deep on both sides of the Jacuzzi wall. We have snarky emails from the owner's son with threats now that they are going to void the warranty if we don't fill the pool in one week's time. But if we fill it, water could be seeping behind the fiberglass from the lack of a seam at the bottom of the tiles! is very rude and without personally even looking at the damage, he is denying his company did anything wrong at all. Not one single visit!! Folks, we have photos and videos of the damage and leaking, as well as the snarky emails.The BBB, Yelp, and many others are going to hear about this because other potential customers must beware!